Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Phone number
• Email address
• Service address
• Project details or service inquiries

This information is collected when you:

• Contact us through our website
• Request an estimate
• Schedule services
• Communicate with us via phone, email, or SMS

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain non-personal data, such as:

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site
• Referring URLs

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We use collected information to:

• Provide and manage flooring services
• Schedule appointments and send confirmations
• Respond to inquiries and customer support requests
• Communicate service updates and reminders
• Improve our website and services
• Send promotional or service-related messages (with consent)
• Comply with legal or regulatory obligations

3. Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary with:

• Trusted service providers or subcontractors assisting with your project
• Technology providers (e.g., website hosting, CRM, messaging platforms)
• Legal or regulatory authorities when required by law

All third parties are required to maintain appropriate confidentiality and security measures.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. However, no system can guarantee complete security, and we cannot ensure absolute protection against unauthorized access.

5. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing any information.

6. Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, we will promptly delete it.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent for certain communications

To exercise these rights, please contact us using the information below.

8. Retention of Information

We retain personal information only as long as necessary to fulfill service obligations, comply with legal requirements, or resolve disputes.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our website or services constitutes acceptance of the updated policy.

10. Governing Law

This Privacy Policy is governed by the laws of the State of California, without regard to conflict-of-law principles.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Leo’s Flooring
Los Angeles, CA
Phone: (323) 893-4182
Email: leoalashardwoodfloors@gmail.com